Community Bridges

Community Bridges’ Staff Members Become State- Certified Lean Continuous Improvement Practioners

Date posted: June 12, 2012

June 12, 2012
Contact: Cathy Donohue, Account Manager
Millennium Integrated Marketing
877-873-7445 ext. 204

(Concord, New Hampshire) – Community Bridges, an agency that advances the integration, growth and interdependence of people with disabilities within their home communities, announced today that Jennifer Cook, Tom Harrington, Tracey Lonergan, and Rae Tanguay have all become New Hampshire state-certified LEAN Continuous Improvement Practitioners.

Community Bridges has adopted LEAN Continuous Improvement Practices to help improve processes and achieve greater organizational efficiency, with Harrington and Lonergan serving as the agency’s LEAN Program Coordinators.

LEAN is a collection of principles, methods, and tools designed to improve processes through focus on the identification and elimination of waste. LEAN examines the way that current procedures and practices are being executed, and then recreates those processes to eliminate wasteful steps and define new, efficient procedures.

LEAN is based on the Toyota Production System that is founded on the preservation of value and reduction of workload. Community Bridges has recently adopted LEAN procedures as part of a new business strategy that aims to achieve greater efficiency, quality, and customer value in order to better serve their clients.

“Community Bridges is continually looking for ways to improve and enhance the way we do business,” said Roy Gerstenberger, executive director of Community Bridges. “With Jennifer, Tom, Tracey, and Rae as LEAN certified facilitators, we hope to fully embed and embrace LEAN processes into our culture, making Community Bridges operations even more efficient and cost-effective for our clients.”

About Community Bridges

Community Bridges advances the integration, growth and interdependence of people with disabilities within their home communities. By managing a support network of community resources, Community Bridges matches individuals with disabilities to opportunities that help them realize their greatest potential through an individualized plan.

Serving individuals with disabilities of all ages and financial backgrounds, Community Bridges is a not-for-profit organization that solidifies funding and fosters relationships with a trusted network of organizations throughout the community to ensure the best opportunities for individuals in the areas of Early Childhood Services, Residential and Day Services, Career Development, Homecare Services, Self-Directed Services, and Individual and Family Support. For more information call 603-225-4153 or visit


Community Bridges is a non-profit agency serving the communities of central New Hampshire. Disability is a natural part of the human experience and may occur as a result of developmental impairments, injury, or aging. We advance the integration, growth, and interdependence of people with disabilities in their home communities in ways that promote their ability to have positive control over the lives they have chosen for themselves.